1. Introduction
These Terms and Conditions (“Terms”) govern the use of cat-sitting services provided by Meow Cat Sitting Service (“we”, “us”, “our”) to the client (“you”, “your”). By booking our services, you agree to be bound by these Terms.
By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions
2. Services Provided
We offer cat-sitting services which may include feeding, litter tray cleaning, grooming, playing, administering medication (if agreed in advance), and general welfare checks.
3. Booking and Payment
All bookings must be confirmed in writing (email or messaging) no less than 24 hours prior to the start of the first visit.
Payment can be made via bank transfer, or cash.
Any charges incurred during the duration of the visits, including but not limited to parking, purchasing of extra food/litter etc, will be added onto your final bill.
4. Cancellations and Refunds
Follow cancellation policy, please be mindful when making your bookings, and please give me as much notice as possible if you need to cancel or return early.
5. Access to Your Property
You are responsible for providing access (e.g., keys or keycodes) in advance of the booking.
Keys will be securely stored and returned after the service ends, unless otherwise agreed.
I am not liable for any issues arising from defective locks, alarms, or home security systems.
If visitors, cleaners or other tradespeople are expected to visit your property during the duration of the booking, please make us aware prior to the start of the visits. It is your responsibility to ensure any visitors to your property are aware that I will be visiting, and to ensure they are aware of any safety measures regarding the cat, e.g not to let them outside etc. I will not be held responsible for any issues arising due to negligence of visitors, cleaners or tradespeople.
6. Pet Health and Safety
You must inform me of any medical conditions, behavioural issues, or special requirements prior to the start of each booking.
Pets must be up-to-date with all relevant flea and worming treatments prior to the start of the booking. If a treatment date falls during the booking, please let me know and we will happily administer this on your behalf.
It is your responsibility to ensure there is an adequate stock of any medications to cover the duration of the booking.
Please ensure adequate carriers for transportation are provided and easily accessible.
In the event of an emergency, I will contact your designated vet and/or the emergency contact provided. If unavailable, I reserve the right to act in the best interest of the cat.
You are responsible for all veterinary costs incurred during the period of care.
We charge £30 per 30mins to take your cat to the vets, which includes travel time. These charges will be added onto your final bill.
7. Liability
While all reasonable care will be taken, I cannot be held liable for any loss, injury, illness, or death of your cat(s) unless caused by my negligence.
I am insured for pet sitting services, but you are encouraged to maintain your own pet insurance.
If you have visitors, cleaners or other tradespeople visiting your property during the duration of our visits, we will not be held liable for any issues arising from the security of your property unless directly caused by our negligence.
8. Photographs and Updates
I may send you photos, videos and updates unless you request otherwise.
With your permission, photos may be used for marketing (social media, website).
9. Privacy
All personal data collected is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Your information will never be shared without your consent.
10. Changes to Terms
I reserve the right to update these Terms at any time. Any changes will be communicated and will not affect existing bookings unless legally required.